UCentric Data Capture

UCentric unlocks vital insights from data – your data on your own network that could be working harder to inform your business strategies and enhance operations. UCentric offers the next level in data analytics to all organisations in any sector or industry. Click here for more on UCentric.

Call Logging

MIT has been providing call logging solutions for over thirty years and has an unparalleled expertise in recording, collating and reporting on call data. Our UCentric Voice solution provides a fully web-based solution for logging calls that can be hosted on-premise on ‘in the cloud’ (private or public), and can be scaled from just a handful of extensions to tens of thousands.

For more details, click here.

Our Expertise

MIT is a UK-based development company specialising in metadata capture and communication software solutions. These solutions equip our customers with the means to manage their voice solutions, data systems and thus perform key user performance analytics. Our dedicated DevOps team gives MIT the ability develop custom solutions within short time frames in order to meet with you immediate needs.  Click here to find out more.

MIT has 25 years of software solution developments to channel partners, Systems Integrators and end-users provided through both software licences and SaaS (Software as a Service). All design and support is carried out by a UK team based in Chelmsford, with Sales and Marketing in Henley-on-Thames.

MIT provides a number of managed service solutions which can be provided either independently, or via customer-hosted solutions that we provide.

Professional Services

MIT provide a full managed or professional services option to our clients. This ranges from remotely managing a call management platforms on behalf of our clients, to remotely auditing an international estate of telephony platforms and producing a detailed report on the assets, licences and usage thereof.

Product Development

All MIT Products are written and maintained by a dedicated team of in-house programmers at our Chelmsford HQ. MIT has been developing telephony applications since 1998.

Customer Support

Our customer support team operate in a dedicated customer support centre fed with live information from internal servers and client systems to ensure prompt management of any client issues

Project Management

Out teams in Chelmsford, Henley-on-Thames and Bristol provide comprehensive project management and professional services to our clients. This ranges from oversight of installation projects to day-to-day management of installed platforms.

Partner Programmes

MIT works directly with many manufacturers in order to ensure that our products not only interwork, but are also compliant with individual interface specifications.

Recent partnerships include working with vendors such a TPP who have been delivering clinical systems to the NHS for seventeen years with their SystmOne platform which is being used by 200,000 NHS staff across England and hosts electronic records for 36 million patients.

If you like to discuss any of our services or have a general enquiry, please get in touch.