Novalog is a powerful, easy-to-use and highly flexible point and click, web portal based, call management solution for all your call reporting, fraud protection and call traffic analysis requirements.
Supports TDM & IP across multiple vendors and interfaces (IP Streaming / serial / dial-up / FTP / SQL) at multiple locations with multiple provider tariffs
SQL database based, featuring a flexible multi-user secure web portal with Access Control Lists (ACL).
Call cost management structured by group, country, site, department and extension delivered by e-mail in Excel or PDF
Comprehensive reporting of all key performance indicators: fully automated plus ad-hoc reports that are fully user definable
24/7 Sentinel alarms for call fraud detection (by cost, duration, dialled number, traffic latency and unexpected call patterns) with e-mail and/or SMS alerts
Integrated web-based directory management including import from PBX, LDAP server (Active Directory), XML or spreadsheet
Blue Light emergency services platform integration and radio traffic logging.
Live Web-based monitoring system offering sophisticated real-time and historic performance analysis of ACD Agents, groups and paths
- Real-time Agent status view available via flexible a web portal for Supervisors, Agents, or display on an external Live view screen
- Agent performance via timeline reporting and key performance indicators
- Comprehensive tracking of ACD path statistics including calls interflowed in and out bound
- Emailing and Excel export options
- Configurable Agent PC Wallboard software