MIT has been providing call logging solutions for over thirty years and has an unparalleled expertise in recording, collating and reporting on call data. Our UCentric Voice solution provides a fully web-based solution for logging calls that can be hosted on-premise on ‘in the cloud’ (private or public), and can be scaled from just a handful of extensions to tens of thousands.
Each user can setup their own dashboard view in order to get instant statistics without any search criteria. The same dashboard can be setup in a a wallboard mode for use on large monitor displays.
UCentric doesn’t ask you to enter lots of complex search criteria, simply select the date range and click go! The reports can be viewed from any browser, and saved as either a PDF or Excel Spreadsheet for use later
UCentric re-imagines call logging
Traditionally call logging solutions only provide the capability to log and analyse call traffic. UCentric is able to look at multiple PABX’s, Skype-for-Business/Lync and other cloud-based solutions along with any other data sources you have available.
Each user can gain access to their own performance reports, and managers can view the performance of their entire team.
UCentric can report in real-time
All call data is captured and immediately available to report on as soon as the call completes.
Easy to use
Designed with all users in mind, the web-based reporting package is intuitive and easy-to-use.
Resilience and scaling
Based on Microsoft SQL Server and Node, UCentric scales from SME to enterprise-level organisations.
UCentric is compatible with all modern and legacy PABX’s that have a call logging output. It has been lab tested and is in daily use on every major vendor platform in existence.