UCentric Telephony Audit


 

Voice Auditing from UCentric (also known as Ask Seymour)

UCentric Voice Auditing is a unique and fully automated remote auditing system that can manage any type and number of telephone systems and peripheral devices.

  • It provides comprehensive scheduled audits of both TDM and IP systems for control of day-to-day asset management, maintenance renewals and a full asset knowledge base for migration to a New or hosted solution for either a single site or entire estate
  • Kit List Reports on hardware, cabinet maps, card types, revisions, capacities and utilisations along with handset quantities by type and model
  • Reports on configuration, call routing, firmware revisions, software options and licensing, Classes Of Service / Restriction and change management
  • Comparison reports on moves and changes to hardware, firmware, routing and configuration dramatically reducing any change freeze whilst migrating to a new or hosted solution
  • Anti-fraud reporting on call forward configuration
  • SQL database based, featuring a flexible multi-user secure web portal with Access Control Lists (ACL)

Example of Asset Manager PABX Tree View

The current supporting vendor list is as follows (Note: Legacy platforms are also supported):

Aastra/Ericsson – MX-One/MD110 Alcatel OmniPCX, Avaya CM/Definity/Multivantage, Cisco CUCM, GPT BTeX, IPC Dealerboard, Mitel/Inter-Tel  3300/SX2000/5000/Axxess, Avaya Blue/Nortel Meridian/CS1000/BCM, Siemens HiPath/HiCom/Realitis/iSDX,

In addition, the solution also audits peripheral servers (either physical or virtualised):-

Avaya: MGC, AES, AFS, AUS, CSCM, CMS, One-X, MAS/MSS, SES, Session Manager & System Manager,

Mitel: 6100, NuPoint, MSL,

Recorders: CyberTech, NICE, Verba, Redbox, Witness

General: Cisco Routers, Linux Servers, Windows Servers