The Devil is in the details

As featured in Comms Dealer July 2019 Issue

The main requirements for transformation of voice is speed, accuracy, continuity of service and a seamless, painless migration from legacy to the new UC or hosted voice solution.

These key requirements generate a huge workload within the solution provider as the digital transformation steps become more convoluted:-

  • Access to legacy platforms
  • Knowledge of the platforms
  • Capture of data
  • Normalisation
  • Blending with other sources
  • Highlighting potential issues
  • Export to ‘bulk loaders’

This process can add weeks or months to any migration plan and can impact severely on resources, costs and change-freeze windows. After spending a great deal of time working with Service providers and Service integrators, MIT have found that it is best practice to perform an initial network audit as early as possible, before any planned migration or changes, as this provides an accurate dataset of intelligence to hold early data validation sessions with the client. This allowed a review of insights, conclusions and recommendations not only for short term cost reductions and efficiency savings but also informed discussions about future migration projects. This level of intelligence significantly helps to embed the customer for the short, medium and long term.

UCentric utilises a web-based portal that visualises both configuration and utilisation of resources within the existing client network, but also allows a logical and simplified approach to exporting the data in a readily digestible form to be consumed by UC automation solutions. This portal can exist in the cloud, within the resellers network operations centre, or even within the client network if security dictates it.