Call Logging, reporting and accounting

You name it, we can log it

 

MIT has been providing call logging solutions for over thirty years. We have unparalleled expertise in recording, collating and reporting on call data. Our UCentric Voice solution provides a fully web-based solution for logging calls. UCentric can be hosted on-premise or ‘in the cloud’ (private or public), and can be scaled from just a handful of extensions to tens of thousands.

Our call logging solution provides automated reporting for Calls, Collaboration/Webinars, Chats and Office 365.

Intuitive Reporting

UCentric doesn’t ask you to enter lots of complex search criteria, simply select the date range and click go! The reports can be viewed from any browser, and saved as either a PDF or Excel Spreadsheet for use later

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UCentric re-imagines call logging

Traditionally call logging solutions only provide the capability to log and analyse call traffic. UCentric is able to look at multiple PABX’s, Skype-for-Business/Lync and other cloud-based solutions along with any other data sources you have available.

Each user can gain access to their own performance reports, and managers can view the performance of their entire team.

UCentric can report in real-time

All call data is captured and immediately available to report on as soon as the call completes.

Easy to use

Designed with all users in mind, the web-based reporting package is intuitive and easy-to-use.