Teams call logging

MIT Dynamic

Teams Call Logging

Whilst Microsoft Teams has the ability to provide reports, there are a number of limitations and it can be highly complex for non-database users.

MIT has been providing call logging solutions for over thirty years. We have unparalleled expertise in recording, collating and reporting on call data. Our UCentric Voice solution provides a fully web-based solution for logging calls. UCentric can be hosted on-premise or ‘in the cloud’ (private or public), and can be scaled from just a handful of extensions to tens of thousands.

Our Teams solution provides automated reporting for Calls, Collaboration/Webinars and Office 365.

Intuitive Reporting

UCentric doesn’t ask you to enter lots of complex search criteria, simply select the date range and click go! The reports can be viewed from any browser, and saved as either a PDF or Excel Spreadsheet for use later

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UCentric People

UCentric re-imagines call logging

Traditionally call logging solutions only provide the capability to log and analyse call traffic. UCentric is able to look at multiple PABX’s, Skype-for-Business/Lync and other cloud-based solutions along with any other data sources you have available.

Each user can gain access to their own performance reports, and managers can view the performance of their entire team.

UCentric can report in real-time

All call data is captured and immediately available to report on as soon as the call completes.

Easy to use

Designed with all users in mind, the web-based reporting package is intuitive and easy-to-use.

A short video demonstrating the detailed search facility

Cloud Call Logging

Regardless of your cloud provider, UCentric can capture the data. UCentric supports Microsoft Teams, Cisco, Unify, and any voice or collaboration system with an API or data output.

Dashboard views

Each user has the ability to setup their own dashboard view in order to get instant statistics without any search criteria. The same dashboard can be setup in wallboard mode for use on large monitor displays.

A short video showing the widgets in action

Intuitive Call Reporting

UCentric doesn’t ask you to enter lots of complex search criteria, simply select the date range and click go! The reports can be viewed from any browser, and saved as either a PDF or Excel Spreadsheet for use later

 

PABX Compatibility

UCentric is compatible with all modern and legacy PABX’s that have a call logging output. It has been lab tested and is in daily use on every major vendor platform in existence.

Resilience and scaling

Based on Microsoft SQL Server and Node, UCentric scales from SME to enterprise-level organisations.