We provide end-to-end solutions for managing and optimising enterprise voice systems or empowering your migration journey to a brand new platform.
Whether you need expert professional services, a detailed PBX audit, migration to a Unified Communications platform, or advanced call logging and analytics, we help you gain control of your telephony environment through managed services, complete solutions, reporting, analytics and robust management tools.
Our Migration Accelerator ensures a consistent and repeatable approach that can be applied to any vendor. It significantly reduces the resources required to migrate legacy voice users to other on-premise solutions or UC platforms by dramatically reducing the time, cost and effort by simplifying and automating the data capture and data provisioning processes. Find out how we can help accelerate your migration journey to Mitel, RingCentral, WebEx by Cisco, Netsapiens, Teams, Broadworks and more.
Through managed services and enterprise implementations of our solutions we have helped to migrate over 1 million end-users for our partners. Our analytics solutions also allow our clients to monitor hundreds of thousands of calls every month. Here are some select customers and partners we work with:
See our specific vendor and partner solutions to learn how we can help you with partners and vendors you work with
Many of our customers choose MIT and UCentric due to our multi-vendor capabilities, end-to-end provisioning and deep experience with voice analytics. Here is what some of customers had to say.
Removes your reliance on manual data collection, eliminating the risk of human error. Extraction outputs are consistent and accurate regardless of PBX versions, models or vendor. Audits can be run multiple times from discovery right up to the migration phase ensuring data is kept up-to-date and in-line with changing customer requirements and scope.
Automatically identify potential issues and incompatibilities between legacy on-premises and UC ensuring gaps can be dealt with early on.
Features and devices can be automatically mapped to your chosen UC platform equivalents.
Migration projects are complex and time consuming therefore ensuring a quick, accurate delivery and within resource constraints is key. UCentric drastically reduces the "Time to Cash" by delivering on time and to budget.
Streamlines client engagement by providing clean and validated data for discussion. Actionable insights into system compatibility and migration pathways also help to support better decision making
Automated data capture and blending of additional data sources such as CDR/Call Logging, Active Directory and DDI Ranges provide enriched results. Identify unused or under utilised devices to reduce licensing requirements.
Leverage your existing data despite it being unconnected, in different locations and different formats. Make informed decisions with UCentric which makes sense of complex situations by automation and innovate data blending of your existing data.
Our solutions are completely multi-vendor supporting all major PBX and UC/Cloud platforms. Whether it’s analytics or auditing and provisioning, both cloud vendors and legacy PBX systems we support a variety of methods for data capture to ensure we meet strict customer security requirements and availability of access to the partner.
UCentric was developed by MIT building on our unique machine level knowledge to gather low level data from a variety of sources and using our extensive data analysis experience.
UCentric Voice Auditing allows you to get an accurate picture of your existing estate regardless of vendor, system and compatible with many legacy platforms.
Get migration ready with UCentric Voice Migration, take an existing discovery, blend additional data sources such as AD and get valuable insights for your voice migration prior to provisioning.
Let UCentric Voice Provisioning do all the work, it can automatically provision your existing legacy system to cloud
UCentric dashboards provide all of the same analytics from the rest of UCentric suite combined with a wide range of external data sources.
MIT Professional services act as an extension to your own resources and talents. MIT’s core knowledge is Voice and we have built up a knowledge and talent base that is Voice multi-vendor, legacy, Digital, IP and Cloud.
Call data and CDR reporting for the modern workplace. Our Voice Analytics solution brings our 25+ years experience of call logging and reporting.
Get in touch to discuss your requirements and for a demonstration of our solutions to see how we can speed up your migration journey, provide analytics for your current telephony or discuss our managed services.
