Professional services

MIT Dynamic

Professional Services

The right Professional Services are critical to any relationship. We recognise that it takes time to adopt and integrate a new software tool-set inside a business and so we ensure that our initial support ensures a rapid return on investment in UCentric. As time goes on, we adjust the level of professional services to compliment and keep in synchronisation with the usage, changing skill-sets and new customer requirements ensuring continuous business value in MIT solutions.

Why Use MIT?

 

DevOPs – decades of knowledge and expertise translated into insights

With decades of knowledge of both legacy and voice platforms, married with the latest support and rapid design tools provides the perfect environment for DevOps with MIT.

Agile development

Out rapid-development cycles are underpinned by the consistent use of code repositories, API's backed up with continuous integration and testing tools

Training

All members of our DevOps team are trained in all aspects of the UCentric suite and and regularly train our clients remotely over desktop-sharing as well as in person (Covid restrictions allowing) - In addition our team are regularly reviewed under our ISO9001 process to ensure that a high level of ability and expertise is always maintained.

Implementation

All MIT solutions can be hosted, private-hosted, on-premise or provided as professional services. When implementing in a customer environment, our team works hand-in-hand with the client IT resource to ensure that installations are completed in a matter of hours.

 

ISO 9001

MIT have been operating within the ISO9001 framework for several years now, and have a robust management system utilising best-of-breed BIS tools.

ISO 27001

Our ISO27001 certification is already underway, and we are expecting to complete this by the end of 2020.

 

Our Services

MIT Provide a wide ranges of professional services at competitive pricing

  • Voice Migration - end-to-end process from capture to provisioning
  • Voice Migration consultancy
  • On-site PBX audits
  • Physical site audits
  • Phone bill analysis
  • Device utilisation analysis
  • Insights into challenges of migration
  • Voice license and hardware capacity trends

Insights

The MIT team have built up a wealth of knowledge from their extensive experience in working with data captured from legacy PBX, voice platforms and hosted voice solutions.

This knowledge strengthens our data analysis at every stage of a project allowing us to provide vital insights into data.

Some examples of the insights we can provide when carrying out our services:

  • Under/over utilisation of devices, lines and configuration
  • User behaviour
  • Mis-configuration or redundant programming
  • License and capacity advice
  • Fraud or security risks
  • Cost effecting configuration