MIT has been providing call logging solutions for over thirty years. We have unparalleled expertise in recording, collating and reporting on call data. UCentric Voice Analytics provides a fully web-based solution for logging calls. UCentric can be hosted on-premise or ‘in the cloud’ (private or public), and can be scaled from just a handful of extensions to tens of thousands.
Our call logging solution can provide automated reporting for calls, conferences, meetings, emails and chats from Microsoft 365, Teams, Avaya, Mitel, Siemens, Cisco, Nortel, Unify, Samsung, Alcatel, Asterisk, and many more.
Traditionally call logging solutions only provide the capability to log and analyse call traffic for an individual PBX. UCentric is able to look at multiple PABX’s, including Microsoft Teams, Skype for Business and other cloud-based UC solutions along with other data sources to give you a complete picture of usage.
Monitor emails, conferences, meetings and calls within Microsoft 365 and Teams.
Each user can gain access to their own performance reports, and managers can view the performance of their entire team.
UCentric doesn’t ask you to enter lots of complex search criteria, simply select the date range and click go. See the date, time, duration, involved parties and more about every single call. Utilise multiple report types to identify trends and patterns in the data. The reports can be viewed from any browser, and exported to PDF, Excel, set up as an automated report or emailed directly from the app.
All call data is captured immediately and available for reporting as soon as the call is completed.
UCentric Voice Analytics reimagines call logging by allowing analysis of more than traditional PBXs, SMDR and CDR data. Monitor email, meetings or call usage from UC, Microsoft 365/Teams, Contact Centre, sound levels and other data sources already available within your organisation.
Our analytics provide real intelligence leading to more informed data driven decisions such as flagging users with low call volumes or high answer times, report on the number of lines needed to service peak hours and much more.
For more information, check out our resources for example reports, dashboards and other sales material.