Call data and CDR reporting for the modern workplace, measure UC performance and get valuable business intelligence informing data driven decisions. Logging both traditional calls and UC ensures you have an accurate account of all communication allowing queries to be investigated and resolved efficiently.
Our Voice Analytics solution is built upon our 25+ years experience of call logging so you can trust MIT and UCentric are delivering exactly what you need.
Given the amount of data your already have available it is important to be able to utilise this effectively. The reality is that data resides in many different places, in different formats and is not always connected in any way. Solutions are need which are intuitive and automated making clear sense of complex situation.
UCentric Voice Auditing allows you to get an accurate picture of your existing estate regardless of vendor, system and compatible with many legacy platforms.
Our Voice Migration solution takes an existing Voice Audit or discovery of a voice platform and provides both automated and manual transformation opportunities. Get a high-level or low-level design reports including blended data such as AD, network logs, CDR and more.
UCentric Voice Migration gives you valuable insights and business intelligence such as potential incompatibilities with various cloud and UC platforms.
UCentric Voice Provisioning is the last step in our automated end-to-end process for migrating from legacy voice and PBXs to cloud hosted and UC platforms such as WebEx, Zoom, RingCentral, Netsapiens and Teams.
Our automated provisioning takes an existing or user-created Low-level design report and automatically provisions the data to your preferred cloud solution.
UCentric dashboards provide all of the same analytics from the rest of the UCentric suite combined with a wide range of external data sources.
Get performance at a glance and quickly get vital business intelligence for effective management of teams, technology and business.
At MIT, our professional services function as a seamless extension of your team. Through strong partnerships with leading voice technology vendors and deep industry expertise, we empower you to rapidly scale migration programs and enhance your partner offerings with confidence.
Our agile development approach ensures new features and requirements are designed, developed, and delivered quickly, helping you stay ahead in a fast-moving market.
Get in touch to discuss your requirements and for a demonstration of our solutions to see how we can speed up your migration journey, provide analytics for your current telephony or discuss our managed services.
For more information, check out our resources for example reports, dashboards and other sales material.