Managing legacy and modern telephony estates can be complex, costly, and time-consuming, particularly across multi-site public sector environments. Our PBX Auditing and Call Data Analysis service, delivered in partnership with Partners Inc, helps organisations gain full visibility of their voice infrastructure, reduce unnecessary spend, and ensure systems are fit for purpose.
We provide a comprehensive audit of your PBX and telephony environment, analysing call data, extensions, devices, trunks, and services to identify inefficiencies, risks, and cost-saving opportunities.
Our service is vendor-agnostic and covers on-premise, hybrid, and hosted PBX platforms, including legacy systems still common across public sector estates.
This service is specifically designed for:
Local authorities and public sector organisations
NHS trusts, ICBs, and healthcare providers
Schools, academies, and multi-academy trusts
Whether you manage a single site or a large, distributed estate, we tailor the audit to your operational and compliance requirements.
Inventory of PBX platforms, gateways, trunks, and licences
Identification of end-of-life or unsupported systems
Assessment of resilience, capacity, and configuration
Inbound and outbound call patterns
Peak usage and underutilised capacity
Call volumes by department, site, or service
Identification of high-cost destinations or anomalies
Unused extensions and DDI ranges
Dormant or rarely used handsets and devices
Redundant configuration or information
Opportunities for consolidation across sites
UCentric Voice Migration ensures your migration programmes are supported by accurate, up-to-date and relevant data.
Migration projects are often complex and time consuming and companies have finite levels of resources. Speed, Accuracy and Continuity of service are the key ingredients to a successful project which are required to reduce time to cash, bring projects in on time and ensure customers have access to new technologies and capabilities much earlier.
Eliminate reliance on manual data collection and reduce risk of human error.
UCentric provides consistent, accurate extraction outputs—regardless of PBX version or vendor.
Run audits multiple times from discovery to migration to ensure data remains current and aligned with evolving requirements.
Faster time to value across migration projects Reduced costs through less manual effort and fewer errors Scalable to support large, multi-site migrations Improves operational efficiency and delivery predictability Gives partners a competitive edge with accurate, repeatable migration process
Accelerate client engagement with clean, validated data.
Provide insights into system compatibility, migration pathways, and configuration challenges supporting better decision-making and smoother onboarding.
UCentric automatically identifies potential issues or incompatibilities between the legacy estate and the target UC platform, ensuring only supported features, devices, and configurations are migrated.
Our services are completely multi-vendor supporting all major PBX and UC/Cloud platforms. Both cloud vendors and legacy PBX systems can be audited through a variety of methods to ensure we meet strict customer security requirements and availability of access to the partner.
Our API integration with cloud vendors allows our software to perform audits directly via SSO/direct authentication with the vendor or platform.
Legacy PBX and on-premise systems can be audited via system backups and configuration exports.
With more than two decades of experience in voice solutions, MIT work together with Partners Inc to delivers voice and PBX Analysis you can trust and backed by deep knowledge across legacy, IP and cloud voice technologies.
If you need to understand what you have, what it costs, and what you actually use, our PBX Auditing and Call Data Analysis service provides the clarity you need.
Contact us today to arrange an initial discussion.
