UCentric Voice Analytics provides powerful, web-based voice data analysis that helps organisations measure performance, understand usage patterns, and make data-driven decisions across traditional and unified communications environments. You can host UCentric on-premise or in the cloud (private or public), giving you flexibility to meet your security and deployment requirements.
UCentric Voice Analytics is built on over 25 years of expertise in call logging, reporting, and analytics. It enables you to capture and analyse call data (including CDRs and logs) from legacy telephony systems and modern UC platforms, providing a single source of truth for communications intelligence.
Whether you need to understand utilisation trends, monitor performance, or investigate specific interactions, UCentric makes voice data accessible, accurate, and actionable.
UCentric Voice Analytics reimagines call logging by allowing analysis of more than traditional PBXs, SMDR and CDR data. Monitor email, meetings or call usage from UC, Microsoft 365/Teams, Contact Centre, sound levels and other data sources already available within your organisation.
Our analytics provide real intelligence leading to more informed data driven decisions such as flagging users with low call volumes or high answer times, report on the number of lines needed to service peak hours and much more.
Capture detailed call records and logs from both legacy PBX systems and cloud/UC platforms in one platform, giving you complete visibility of voice activity
Analyse voice traffic trends, system performance, and usage patterns through intuitive dashboards that highlight key metrics and help you spot anomalies or opportunities.
With normalised, high-quality data, teams can reduce investigation time, improve decision-making, and support outcomes such as cost optimisation, capacity planning, and service improvement.
UCentric can be deployed on-premise or in the cloud, allowing you to align analytics with your governance and compliance needs
UCentric Voice Analytics is ideal for:
IT & Telecoms Teams needing clarity on system utilisation and performance.
Service Providers & MSPs delivering analytics-driven managed services to customers.
Executives & Business Leaders looking to align voice investments with business outcomes.
Migration & Transformation Projects where historical and current usage data informs planning and validation.
UCentric provides the clarity needed to understand usage and performance across your voice estate no matter the vendor or platform.
By aggregating data in a consistent format, you eliminate guesswork and get a reliable view of your communications landscape.
Voice analytics plays a key role in digital transformation and UC adoption strategies by highlighting usage trends, capacity constraints, and service quality indicators.
Voice Analytics helps teams quickly investigate service issues, monitor compliance, and benchmark performance, saving time and improving operational oversight.
With more than two decades of experience in call logging and voice solutions, MIT’s UCentric platform delivers analytics you can trust and backed by deep knowledge across legacy, IP and cloud voice technologies.
