Organisations running Mitel platforms generate huge volumes of valuable communications data every day but without the right analytics, critical insight is often missed.
Our Voice Analytics for Mitel, powered by the UCentric platform, converts raw CDR and telephony data into clear, actionable intelligence. The solution provides deep visibility across Mitel estates, helping IT, telecoms, and operational teams optimise performance, reduce risk, and support transformation programmes.
UCentric is a web-based analytics solution that captures and analyses call data from both legacy PBX and modern UC platforms, giving organisations a single source of truth for communications intelligence.
Many Mitel estates, particularly in public sector environments are complex, multi-site, and business critical. UCentric Voice Analytics helps you:
Understand true system utilisation and identify underused capacity or assets.
Utilisation of devices or licenses can be difficult to identify with CDR alone, UCentric empowers teams with powerful blending of other data sources and license analysis for true system utilisation.
Monitor service performance
Monitor performances of departments with answer time tracking, abandonment rate or highlight repeat callers
Identify service access issues and detect demand leakage
Identify callers abandoning calls and re-dialing emergency or other numbers highlighting service access issues.
Support cloud and UC migration planning
Detailed analytics, trends and adoption support your plans together with UCentric Voice Auditing or log new cloud platforms with Voice Analytics.
Provide evidence for funding and business cases
Support business cases with real business intelligence and key performance indicator reporting
Consistent, Repeatable Process
Every migration follows a predictable, data-driven framework that ensures accuracy across large and complex environments.
UCentric Voice Analytics reimagines call logging by allowing analysis of more than traditional PBXs, SMDR and CDR data. Monitor email, meetings or call usage from UC, Microsoft 365/Teams, Contact Centre, sound levels and other data sources already available within your organisation.
Our analytics provide real intelligence leading to more informed data driven decisions such as flagging users with low call volumes or high answer times, report on the number of lines needed to service peak hours and much more.
Capture SMDR/CDR from Mitel MiVoice Business, flex or legacy platforms with multi-site data normalised into a single analytics view. Gain full visibility of all traffic and rapidly investigate individual calls with precision.
UCentric dashboards provide clear, intuitive visualisation of call volumes, peak usage periods, service performance, and anomalies. Real-time widgets deliver performance at a glance, enabling teams to quickly identify trends and focus attention where it matters most.
Voice Analytics highlights unusual user activity, answer time issues, and trunk utilisation to support proactive optimisation and cost control. With high-quality normalised data, organisations can significantly reduce investigation time and make faster, evidence-based decisions.
UCentric supports on-premise, private cloud, and public cloud deployment models to align with your security and governance requirements. This flexibility makes it well suited to regulated environments such as the public sector, blue light, and NHS organisations.
UCentric Voice Analytics for Mitel is trusted across mission-critical environments where visibility, resilience, and compliance are essential. From emergency services to healthcare and local government, the platform delivers tailored insight that supports operational performance, service improvement, and digital transformation.
Below are examples of how different sectors are using Voice Analytics to gain control of their communications estate and drive measurable outcomes.
Built on 25+ years of call logging expertise
Fully multi-vendor and Mitel-compatible
Web-based and easy to use
Scales from single sites to national estates
Supports migration and transformation programmes
Trusted by service providers and enterprises
Organisations deploying Voice Analytics for Mitel typically achieve:
Improved visibility of voice performance
Reduced telephony costs
Faster issue investigation
Better capacity planning
Stronger migration readiness
Enhanced operational reporting
With more than two decades of experience in call logging and voice solutions, MIT’s UCentric platform delivers analytics you can trust and backed by deep knowledge across legacy, IP and cloud voice technologies. Here are some of the clients that use our Voice Analytics for Mitel platforms.
